I ordered two pairs of shoes a week ago and it is exactly a week later (still no shoes, thy hadn't even been shipped and it was delayed for no reason) and I was charged for my order a second time. I called customer service, which they say is award winning, and they were stupid asked me to three way my bank to see why my money wasn't back in my account. Where they do that at? I work customer service that is not how you do business at all. Not to mention they are not accredited by the better business bureau at all! I made them cancel my membership and my order and told them if my money don't come back on my card soon I'm am gonna sue period