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We showed up to the airport and our reservation was cancelled. My family had booked our trip 6 months out. My husband and I took a week off work a party was planned. Because we apparently checked a box that said more comments our reservation was cancelled. I missed an email with an unclear subject that said if we didn't resolve the issue our reservation would be cancelled. They never sent a clear email saying reservation was cancelled.
Samantha H.'s review of Opodo earned a Very Helpful vote
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Hello Samantha,
We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.