Ok so I got all my kids backpacks from here very nice it did take all summer last year to get to me but it does tell you before you purchase when you might receive your items and how long. They do have great stuff on here iv personally never have anything bad to say about this app or website some companies just ship sloe is all. If you download the app you get extra present off the items for in app purchase only that you don't get on the website so it's good and benefits you to download the app the stuff is a bit cheaper that way