Samantha G.

My first experience with Bonanza was years ago when I ordered an ipad for my mother for Christmas. The seller had poor communication and at the last minute my ordered was cancelled with no explanation and I was scrambling to buy an ipad with just days until Christmas. I swore I wouldn't use Bonanza again. Fast forward March 25th 2020 I decided to give it another go and purchased some monitors I needed to set up my home office. Seller told me when payment is cleared they would ship. I saw my account was debited on March 26th but didn't receive any communication from the seller. I reached out on April 2nd to ask if it had shipped and I was sent an email saying that my order had been shipped. On April 6th I was feeling antsy about my order, because I needed these monitors to perform my job properly, I again reached out to the seller requesting a tracking #. A couple hours later I receive an email and I quote "I apologize, but we're actually out of stock on this item. Bonanza did not update in time to aura that we are out." What?!?! So now I have to reorder these items and wait for them to come in. How frustrating. So for sure I will never purchase through Bonanza again!

On 12/30/2019 I was on Interjet flight 2051. I arrived at the airport at 4:30am as my flight was to leave at 6:05am. However, as I have come accustom to with Interjet, the flight was delayed. The flight did not leave until 8:40am. This had me arriving in Mexico City at 10:54am which made me miss my connecting flight to Dallas that left at 10:55am. Miraculously that flight was on time. So I had to go to ticketing to get a new flight. I was not too happy to find out they could not fly me out until 6:35pm that night on flight 3972. I had to sit at the airport while I saw American had multiple flights to DFW. Anyhow, I finally boarded the plane that evening. We sat on the tarmac for approximately an hour before the pilot announced that the flight had been cancelled. We then spent another two hours on the plane with no air. People where fanning their children and babies who were hot and sweaty. After 3 hours trapped on the plane we were then loaded onto a bus where we spent another hour. We were then brought back through immigration and then sent to wait in the ticketing line. It is now midnight and I get to the counter where I get my new ticket for a flight at 6am. And I also receive a food voucher only good at 3 places valued at 145 pesos?!?! This is the compensation? I paid twice as much for these tickets then I usually would because of the holidays. Then the 6am flight was also delayed an hour. We did not arrive at DFW until 9:30am. That's 29 hours total to get from Mexico to Texas. I had to miss a day of work and lost pay. I reached out to the company and they told me that because I accepted the change in itinerary that they would not be compensating me. Please do your research on Interjet. There is a let of stories similar to mine. They need to be put out of business or start taking care of their customers.