Samantha D.

I understand the processing time and shipping, as that was not the issue. The issue was that after being explained this, no one responded to my request of bumping up shipping/processing speed (and paying more) to ensure my items arrived when requested. I purchased the items because I need them for an event 4/9-- the morning of the day of shipping arrival. Thus, I was anxiously waiting for my options (either I could pay to speed up the shipping or not, in which case I would cancel and purchase elsewhere).
Instead, the first ticket was closed after only explaining the processing before shipping. The second resolved and deleted because there were two tickets open. The third ignored after I mentioned speeding up shipping time (and paying) or I would request a refund. The forth and fifth addressed a portion of my previous message, stating they changed my address (as the system had the incorrect state based on the zip I provided for the shipping address). 6-8 messages were closed tickets and etc. This is basically the runaround for 2 1/2 days.
Absolutely no one from customer service actually answered my only and most prevelant question of "May I please pay more to speed the process up?" This was super frustrating and therefore I've purchased what I need from elsewhere and cancelled/requested refund from these folks.