samantha d.

I was skeptical at first do to such bad reviews but decided to take a shot. I ordered my mom's dress for my wedding in the wrong color and didn't realize it until after it shipped. I contacted them the next day after receiving it and asked to exchange. 24 hours later, I was given three options (40% coupon and keep item, return for full refund, or return for coupon for full price). I did the full coupon. Received a return form in 24hrs and sent the dress back UPS, 2 day with tracking. I waited about 4 days before contacting them about the coupon I was supposed to receive for full amount. I received the coupon code in another 24 hours and got the right colored dress. They did some type of "priority" service and I got the dress a week earlier (about 3 weeks). It is really beautiful along with the purse and jeweled belt I purchased. Everything looks exactly like the picture. I'm seriously shocked that the process went as smooth as it did. With my luck I just knew Id be writing a pissed review too but so happy that EVERYTHING went quick and smooth. As of now, I'd give them another shot. I'm not sure if i just lucked out with a great customer service rep but I am so thankful that they honored their policy. I'd attach pics but I'm at work and my mom has the dress :)