samanthac562

samantha c.

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Total Points
80

1 Review by samantha

8/29/21
Verified purchase

**Update: After receiving the feedback I gave regarding my experience, ProFlowers emailed me that they are refunding my entire purchase back to my credit card.

The father of a dear friend passed away last Wednesday. I ordered a bouquet of tulips in a vase for her that was supposed to arrive on Thursday. Those are her favorite flowers. That didn't happen. The flowers arrived late Friday afternoon. When she sent me photos and a video of the flowers I was mortified! They were wilted, dead and drooping! I called the 800 customer service number and was told that the tulips were shipped from another state so it explains why the flowers didn't survive the delivery. I don't know why that was the case (I live in San Francisco where there are a ton of local florists to work with). I was offered another delivery but that the tulips wouldn't arrive until the following Tuesday. I didn't want that much time to lapse for another delivery and also didn't want to risk another bad shipment. So I was advised to pick a different arrangement so that a local florist could fill the order and that it would be delivered the next day on Saturday. I wasn't too happy about it but selected another bouquet anyways. Saturday came and went and no flowers were delivered! I received an email on Monday that my order was being filled and that delivery would take place on Tuesday. I am livid! I paid good money for flowers I wanted that was already late. Then they arrived dead and wilted to my embarrassment (shame on your company for allowing such a shipment to be delivered without a quality control check). Then I was PROMISED a re-delivery with different flowers that was not my preference just so I could have a next day delivery. As a result, the redelivery didn't occur until 3 days later. So in the end I ordered flowers that were a day late and in poor condition, then got promised a next day redelivery with flowers not of my choice only to be 3 days late.

I've never endured such horrible service and quality from a florist. Working in customer service, I know how important reviews (good or bad) are for businesses and as a good will gesture to me for all things gone wrong with my order, not to mention the time I spent dealing with this, I should have been given a full refund. Instead I was offered a $20 discount off my next order. I told the representative "thank you but no thank you." That discount code is useless to me because I will NEVER order from ProFlowers again! Do yourself a favor and order elsewhere.

Products used:
flower arrangement

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