Thumbnail of user samanthac562

samantha c.

Contributor Level

Total Points
80

1 Review by samantha

  • ProFlowers

8/29/21
Verified purchase

**Update: After receiving the feedback I gave regarding my experience, ProFlowers emailed me that they are refunding my entire purchase back to my credit card.

The father of a dear friend passed away last Wednesday. I ordered a bouquet of tulips in a vase for her that was supposed to arrive on Thursday. Those are her favorite flowers. That didn't happen. The flowers arrived late Friday afternoon. When she sent me photos and a video of the flowers I was mortified! They were wilted, dead and drooping! I called the 800 customer service number and was told that the tulips were shipped from another state so it explains why the flowers didn't survive the delivery. I don't know why that was the case (I live in San Francisco where there are a ton of local florists to work with). I was offered another delivery but that the tulips wouldn't arrive until the following Tuesday. I didn't want that much time to lapse for another delivery and also didn't want to risk another bad shipment. So I was advised to pick a different arrangement so that a local florist could fill the order and that it would be delivered the next day on Saturday. I wasn't too happy about it but selected another bouquet anyways. Saturday came and went and no flowers were delivered! I received an email on Monday that my order was being filled and that delivery would take place on Tuesday. I am livid! I paid good money for flowers I wanted that was already late. Then they arrived dead and wilted to my embarrassment (shame on your company for allowing such a shipment to be delivered without a quality control check). Then I was PROMISED a re-delivery with different flowers that was not my preference just so I could have a next day delivery. As a result, the redelivery didn't occur until 3 days later. So in the end I ordered flowers that were a day late and in poor condition, then got promised a next day redelivery with flowers not of my choice only to be 3 days late.

I've never endured such horrible service and quality from a florist. Working in customer service, I know how important reviews (good or bad) are for businesses and as a good will gesture to me for all things gone wrong with my order, not to mention the time I spent dealing with this, I should have been given a full refund. Instead I was offered a $20 discount off my next order. I told the representative "thank you but no thank you." That discount code is useless to me because I will NEVER order from ProFlowers again! Do yourself a favor and order elsewhere.

Products used:
flower arrangement

Service
Value
Shipping
Returns
Quality

samantha hasn’t received any votes.

samantha hasn’t received any thanks yous.

samantha doesn’t have any fans yet.

samantha isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user charlesnnaji
2/27/24

I ordered flowers with a card a balloon, but got a trashy cheap looking flowers in a different...

Thumbnail of user susano1503
2/24/24

Flowers arrived half dead and a day late! They were all wilted and missing the vase that was...