After paying the $20 pro caregiver membership, over three weeks went by and my profile was still in not approved status so I had just wasted $20 and when I contacted the customer service and told them that I wanted to cancel my pro membership and receive a refund as my profile had still not been approved, therefore I was not able to get any leads, they told me that they don't do refunds. They offered no explanation as to why the paid profile was never approved and refused to give the refund. What a waste!