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samanthaa261

SAMANTHA A.

Contributor Level

Total Points
80

1 Review by SAMANTHA

7/11/21

I bought a large pack of emerald hair of Esty (£18.00 +pp) advertised as a pack of 3 according to the picture and use of wording large pack. When it arrived it was just one pack of hair and also not as dark as advertised (nothing in the description to say just 1 pack). It has taken weeks to get a response with regards to how to go about getting a refund. Only to be advised that a refund cannot be issued because of the covid-19 pandemic; they are not able to accept returns. Funnily they do not have a problem with false advertising or posting items in a pandemic. Just with taking them back. Pointing out the large corporations (Like Amazon) have accepted returns at the heights of the pandemic, so please explain why they are not able to, I was advised that I can purchase more hair at a 20% discount.
Disgusting and disloyal company - buy from a company that provides ethical customer service even if it costs more.
Unfortunately i have to give this company 1 star just to be able to submit this review. But i rate it genuinely a ZERO

Tip for consumers:
RUN FOR THE HILLS!
Skip,
Keep moving,
Go somewhere else
DON'T DO IT!

Products used:
I purchased braiding hair, which I can't use, and have now been advised after purchase that they will not refund due to the pandemic.
no refund policy advertised. Company makes it up on an individual bases when you contact them to find out how to request a refund.

I Don't rate anything about this company, will never use again and will never recommend.

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