My Teen daughter ordered sneakers, she went according to the size chart, the sneakers was to small, She requested to send them back. We are waiting for the return slip, so we can ship them back to the company. It's been 3 weeks and we're still waiting for a response from the company, we check the message, on the site, It states In Process. I told my daughter we will never order from them again. There is no phone # to contact them, the 7*24 they don't answer/ don't work.