Absolute joke of a company, took them a month to reply to 3 of my emails, they kept the hoover for over 2 weeks for repairs stating they don't have a new one to then send a new one out, when I demanded the money back they have said I have gone over the 28 days well I'm not surprised if all they do is ignore people, then I got promised a tracking number to the new hoover never got anything send, customer service is a joke, they don't care, don't buy anything from there as its more stress than what it's worth