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I have ordered a dress online from this website according to their size chart however, hen I received it, it didn't fit my size and style! It also does not look like what you see on the website. I couldn't go to the event I planned this dress for. No sooner than I got the parcel (shipment from the US to UK), I called them/I had a chat with them and informed them that I would like to have refund.
First they said no, then they said yes but they are going to charge me for 20% of the original price, then they said you have to pay the shipment again + return customs fees.
So this is the deal:
The original dress price: 375$
48$ shipment customs fees + 75$ for return postage + 48$ VAT + 20% charge (72 $) = I have to pay 244$ just to try a dress and say that I don't want it!
Awful customer service, when I told them I can't pay the return customs fees inside the UK for US and this is the company's task to pay that in the US to release the return parcel, they said we don't take any responsibilities, you have to find a way to pay from there! Nonsense according to post office here!
Samaneh K.'s review of NewYorkDress earned 26 Very Helpful votes
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We first want to thank you for providing feedback on your purchase with us, as we strive to get better and better each day. We take our customers' feedback, and use it to help us meet and exceed the needs of our customers by setting higher standards for ourselves, and doing everything in our power to reach them. We are very sorry that you were not happy with the quality and size of your dress. We work hard to ensure that we carry only the best designers in our industry, and therefore, only carry designers who are well known for producing great quality dresses, and our size charts usually provide a good reccomendation when the bust, waist and hip measurements are entered; so we can assure you that this is an exceptional case.
Our aim is for all of our customers to be extremely satisfied, which is why we work hard to ensure that our returns policy is as customer service friendly as possible. We do not want you to be unhappy with the service that you receive from us any further, which is why we have contacted you to provide a solution that works best for you. We are glad that you have accepted our offer and that we were able to come to a resolution.
Please feel free to call or chat with us if we can be of any further assistance