I have submitted an assignment to this service three times and have received no response. I would definitely not use this service as it seems unreliable from a customer service standpoint. You are supposed to use their submission process and they will get back to you with a quote. Tumbleweeds! I have successfully submitted my assignment to several other services so I know that there is no error on my part! I would steer clear of this service as customer service seems non-existent!