Im a current member, have never been banned or suspended. I was even an accepted mod at one time. However, i can not post my real username as the mods are so unreasonable id be banned the moment they saw it.
The staff generally arent friendly, there is a them and us attitude. Some users get away with murder, whilst others banned for trivial reasons. The staff arent at all approachable and most have a superiority complex, and respond like robots.
There are some good points though. Technically, the site its self is quite nice, its uses jomsocial and has a nice feature set. Its the busiest chat site ive seen based in the uk too, so there is always someone to chat too, unfortnately it is populated with many many trolls.
Had ukchatterbox not disappeared this site would have struggled to gain any members, purely down to the moderating style they have chosen, it was a case of right time and place.
Its not very down to earth or welcoming. I hope they listen and lighten up.