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sally H.

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Experience: Shopping

Member since April 2020

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1 Review by sally

WORST ONLINE EXPERIENCE EVER! I bought a pair of Ugg boots on NZSale on 21 March 2020 and this was acknowledged on the same day with an email from NZSale. All fine. On 31 March 2020 I received a tracking report which showed that my boots were packed and had been despatched. All fine. COVID-19 lockdown then began so I was not concerned that my boots had not arrived. But with online shopping now back to normal, today I tried to contact NZSale to find out when I could expect my boots. I could only go through their "Ask an expert online - an expert answers in minutes" link. The auto-generated responses were useless and in the end it suggested I paid $2 to get more info! I persisted with the "expert" and it then told me I could talk to a lawyer. I clicked through thinking it was their legal team and the link took me through to what was obviously a commercial arrangement with a "team of lawyers" and they would answer my question for $8. For me, this was not about the $2 or $8. It is about the WORST ONLINE EXPERIENCE I HAVE EVER HAD.
Customer S. – NZSale Rep
Hi Sally, thank you for your review and I am very sorry for the experience. I would love to assist you with your query. Could you please let us know your issue and we will definitely look into the matter for you. Looking forward to your reply.

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