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I ordered a top which was advertised as cotton, but which turned out to be polyester. Complained and was told i would have to send it back to China at my own expense!. In fact there was a uk address on the parcel, but all in all I am £7.45 out of pocket in postage fees for paying for the item and sending it back. Don't touch them.
Sally B.'s review of NewChic earned 14 Very Helpful votes
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Dear Sally B.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. According to the return policy, if you want to return an item with no quality issues, please be noted that you may be responsible for all shipping fees. The refund will be processed once we have received the item.
For the material, you can check it in the description of the product page.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Our customer service tries their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team