I bought a lots of stuff on AliExpress.com Ive never received about 20% of what I paid for, ( I got refund after 2 months), but recently I came across a scammer, I purchased a sport t-shirt from him (sporting supplies store), few days after the sale I found out he doesnt have the item at all, we both agree to cancel the transaction since I didnt want to pick something else, then he refused to give me refund, I contacted the customer service, explained that, they asked to wait 10 days, if he didnt ship, the transaction will be canceled automatically, ( bunch of idiots, I provided his massages, I told them he doesnt have the item, but they didnt get it) right at the tenth day the scam seller provided a fake tracking number, I checked it, it didnt exist, I contacted the customer service again and again, with all evidence, but still didnt do anything, all they are telling me is, we are sorry, if it happened on eBay or Amazon they would kick out the seller. But on AliExpres no, they dont care about buyers, horrible and useless customer service, totally waste of time, talking to them. I will never buy anything there, anymore!
Hi Saleh,
We checked that you have already opened an after-sale dispute for your order. At the moment, the evidence you provided is being checked. There will be an analyst assigned to handle your case. Please keep posted on your Dhgate Inbox and email for updates.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com