Saleh L.

I placed an order last week, A day after my order I received a mail from pure Formula indicating that my order has been shipped and its on the way. Today ( 7 days after) I found out they shipped my order today, when I asked them, they said they have no explanation! The supervisor was very rude and unprofessional! I would never buy anything from them again!

I bought a lots of stuff on AliExpress.com Ive never received about 20% of what I paid for, ( I got refund after 2 months), but recently I came across a scammer, I purchased a sport t-shirt from him (sporting supplies store), few days after the sale I found out he doesnt have the item at all, we both agree to cancel the transaction since I didnt want to pick something else, then he refused to give me refund, I contacted the customer service, explained that, they asked to wait 10 days, if he didnt ship, the transaction will be canceled automatically, ( bunch of idiots, I provided his massages, I told them he doesnt have the item, but they didnt get it) right at the tenth day the scam seller provided a fake tracking number, I checked it, it didnt exist, I contacted the customer service again and again, with all evidence, but still didnt do anything, all they are telling me is, we are sorry, if it happened on eBay or Amazon they would kick out the seller. But on AliExpres no, they dont care about buyers, horrible and useless customer service, totally waste of time, talking to them. I will never buy anything there, anymore!

I spend more than $2800. The seller sent me damaged and none working item, I tried to contact customer service, to dispute, but they didnt help! I never buy anything there ever!

Worse customer service! I Sent a package to China, I had to call three times to the pick up( because they massed up), then I select three days service and rhey gave me estimate cost base on that, when I checked the status of the package few days later I noticed that its going to be delivered in 10 days, I called them to find out whats going on, the lady( from tracking service couldnt answer me, I asked her name she refused, I asked her if I can talk to her supervisor, again she refused) and then she just disconnected me. I called back few times more every time talk to deferent people and no one tried to solve my issue, I will here use UPS again.