Sakire W.

Purchased my ticket with this agency and purchased additional cancellation policy. When I try to canceled or even change the date they told me I couldn't. Called customer service number about 5 times and no help keep giving me the running around. When I got frustrated with the agent because I kept asking for a supervisor and Agent kept declining it I got really frustrated and hang up.and then Agent sent me a text message saying are you black you $#*! and I got it recording and also copy of the text and I tried to explain that to the agent later when they call me I send them a copy of everything they still didn't do anything they act like they're going to take care of it but they didn't. So do yourself a favor do not buy ticket from this company.