Saj a.

I have a really unpleasant experience with your company and staff. They putting me on hold for hours. I have a genuine problem that I am not able to make this trip because of visa issue with the Pakistan embassy. I am not able to provide the required documentation to the Pakistan embassy in order to get a visa. I booked my tickets from your website from July 27 to Aug 17. There is sufficient time to resale the ticket for the airline and for the travel agents. I call and inform justfly about my situation that I have some issues in getting a visa, I want to cancel my tickets for a full refund. Talked to one of the supervisors her name was Stacy and she said that I will do one-time exception to get you a full refund. She told me to follow up with her in 48 hours and will refund my money. Last night I got an email from just fly around midnight to call them back urgently. So I did call them midnight and they put me on hold for hours and spoil my night. However, they were not able to answer and hang up on me. I called them today this morning and spoke to Jason his ID NO 3899, he didn't know how to talk and help the client. He was harsh and threatening me that whatever you want to do it I am not going to refund your money. He did not have any ethics to talk and resolve the problem. I would like to take a serious step and resolve my issue with a full refund of my ticket. I am also attaching the link for Pakistan embassy for there visa requirement. Which they require an invitation and CNIC card photocopy of the sponsored person. Which I don't have it and I am not able to get the visa.
If you are not helping me out I will file a claim with a small claim court that your are fail to provide customer satisfaction with your service and threatening your customer.

Requirement for getting a tourist visa for Pakistan.
http://arcomp.net/pakconsulatela/visa-services/