Saint N.

I have purchased a few bikes from them and everytime (except for one time a guy hang up on me) they have been helpful with all of my inquiries and requests.

People be patient! If you can't be bothered to wait, then pay premium shipping then like Merlin cycles or the like. At Merlin's, right now $325 is the minimum order to get free shipping. Below that, it's $19.50. I used to order there a lot but because of their shipping fee I decided to go for Bikeinn. FYI, it's $19.50 to make sure the customer gets their orders on time. And this is because of the pandemic. Now switching to Bikeinn...
I'm experiencing the same thing like most of these complainers. Ordered May 24,2020... tracking update didn't move until JULY 1,2020. Finally THERE'S MOVEMENT! Bikeinn wasn't like this before the pandemic. ALL businesses are affected! At least I'm thankful my package is NOT lost. I was exchanging messages with Bikeinn's CSR and I totally understand their predicament. At least, they're responding... and their info is accurate. And most of all, my package isn't lost. I told them, I don't mind the delay as long as my package is delivered. I'm getting my package tomorrow July 6,2020 but I shouldn't get my hopes high just yet, it might still be a delay of a day or 2. WHY? Because there is a freakin' pandemic. Ships and containers are held and quarantined. There is shortage of staff versus the amount of packages moving around.
Be more understanding. Geez.
And an update today 7/6/2020, I have received the package in perfect no defect condition. Below is the photo of proof. Patience is a virtue