If some on asks me which customer care support is worst in world i can say that it's "Quikr". Yes Quikr is one of the worst customer care support i never compare with others .
you guys wont take proper requirement from the customer and wont update in the ticket also. The pick up has schedule fro my product 3 times and it has been cancelled due to stupid reasons. and there is no track alos
Incident 1 : It has been scheduled 6:00 Pm to 8:00 Pm and no one called me and came for pickup, i was waiting at home expecting that some one will call me and come for pickup , and i was keep on calling customer care like a full other end the guy will reply that , "Sir they will come sure you wait till 9:00 PM" , after 9:00 pm when it's connected to customer care, he negligibly told that u r scheduled pickup has update with no data. When i asked how? then there is no proper response.
Incident 2 : It has been scheduled 7:00 AM to 10:00 AM. Thank god this time finally they came at 10:00 AM, after seeing my cart they told that we need two more helper persons to pickup, i told that no one informed me about this and even i have told all the details to customer care executive while scheduling my pickup, he has also not told anything to me, , again after discussing with customer care they canceled the pickup and they have rescheduled to today (1/09/2017) and i have told them this time i required 2 helpers.
Incident 3 : It has been scheduled 6:00 PM to 8:00 PM today (Saturday) , the pickup person called me and told he will come around 8:00 PM, i told them saying that i have opted for two more person for lifting my cart , he told that that's not mentioned (i am not sure how come that miss from my ticket, Is the tracking system of quikr is that bad to capture all the details, are management is not worried about quality) , but he told we will try manage it sir, the time has come, i am waiting at home like a full for this people, they have not called me and pickup guy is not ready to pickup my call also, after calling lot of time i fed off up calling him. again i left with any option i call great customer care. As Expected answer from them Sir.. they will surely come today and pickup the item. i was hoping he will come and collect the item. after waiting lot of time around 8:45 pm he called me and started saying that Sir can u send me the pics of cart so that i will check if i we can pickup it up today. I left with any option and i sent photos. Again same story started saying we both can't pickup the item, u call the customer care and inform the same and raise fresh request with two helper , so that tomorrow other people come and pickup it. This has happens at 8:55 ,
Hear i want appreciate dedication and punctuality of the Customer care support, sharp 9:00 pm they will close it, as i have only five minutes left, i keep on calling them, no response. as it's already crossed 9:00 PM, after that i was able to her favorite message.
I promise that i won't suggest any one to use quikr in feature, as of now i have to go with you guys as i am left with option. I am not sure when my item will be picked it up
I hope at least after seeing this mail management will realize and take some necessary option.
Big thanks to customer care support