Sae Y.

It arrived quickly from Italy to NY during pandemic with the item in great conitondition. Thank you.

Attempted to order oversized canvases but handling fee was too much. Sales representatives said to place an order as that is the only way they can reduce the handling fee and promised that they would not process the order until they get confirmation from me that I am ok with the reduced handling fee.
Next thing I get is the shipping email. They processed the order without my consent with $150 handling fee.
To make long story short, my order was already shipped according to the email confirmation and I talked to the supervisor who said she will mail the $150 coupon the following week. I even made a note that I talked to *, the supervisor and was promised $150 coupon instead of returning my whole order as I felt little funny about the supervisors attitude.
But lo and behold, I get a "return" email the following week - even without the handling fee. First they charged me without my consent and now they refund without my consent and took out $150 handling fee!
I call again and raised an issue why my return was processed and how they didn't even refund the handling fee back. The sale representative ends up saying she was the one who got the phone call that I said I wanted to return. I asked if they have a recording of phone conversation and she says yes but the call gets cut off and she is never calling me back.
On top of that, they are having some phone problem and the line gets cut off in the middle of the call multiple times and I'm at their mercy to get the call back.
I call again and got connected with second person and she is also not calling back after getting cut off.
I'm wasting my time and energy calling them to make sure that they refund all my money while they repeat their process/cancel/process/cancel with no reasonable answer as to why they charged me in the first place and wasting my time.
This is my second time experiencing bad online order process with them.
I'm never ordering anything from this web. They are unprofessional and shady.

*Personal information redacted by admin