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The estimated arrival time for my order was Dec 20th-23rd. I received an email a few days before Christmas stating that my shipment would be delayed and offering a 20% discount. After that? Nada. It's nearly New Years now...
I tried calling and got nothing but a voicemail stating that they would be out until the end of the holidays. After reading the reviews here, I can't say I'm surprised. A 20% discount is frankly insulting. If Zazzle wants to avoid losing massive amounts of customers, they need to correct whatever systemic problem is causing such widespread discontent. A full refund and cancellation of the order was offered, to be fair, but all that means is customers don't have to pay for having their time wasted.
By the way, I paid for express shipping. Ridiculous.
Edit: After reading most of the other reviews here, I'm considering reporting them to the BBB. Note at this point it's only something I'm considering. I will have to say how they behave once they come back from the holidays and what the circumstances of this "crisis" are.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Saede S.'s review of Zazzle earned a Very Helpful vote
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Hello Saede,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I have already reached out to you via e-mail personally. Please reply back to that e-mail if you have any further questions or concerns.
I look forward to assisting you further!
Thank you,
Christine