I ordered a dress that I ended up not needing, but I was having some trouble understanding the return system so I emailed customer service and withing ten minutes I had a friendly, helpful answer that answered my question and then some (it was also 7 o'clock on a Sunday evening)! A few days later my sister mistakenly ordered the wrong size and realized it about thirty minutes after placing the order. She called customer service and a very helpful young lady answered and got it all sorted out in a matter of minutes! It was very pleasant and hassle-free!