I bought a coat for a puppy in November and since then they have taken 3 more payments unauthorised from my account, i have spent today trying to sort it and speak to them but to no avail. 3 emails and constant attempts to phone them but since googling them I see loads of people have had the same problem. Its robbery!
I'm thinking solicitor and Watchdog, if they just answered their phone the cowards, it would help.