Sabriyyah M.

This garment is beautiful. I was surprised to see that it has sleeves (sheer pink fabric). The scarf quality isn't so great but not bad considering the price point of this dress. The dress is stitched beautifully.

You never know how poor Customer Service is until you need it. I've ordered from River Island plenty of times without incident. However, last week (Sunday evening) I placed an order for one item which was listed on sale for $45. Hours later (Monday morning) I check the website and find the same item listed for $30. My order hadn't been processed or shipped so I signed into my account to attempt to cancel the order. There's NO option to cancel an order on their website. It only states if there's an issue to contact customer service. I filled out the submission form and waited to hear from someone. The next day I hadn't received a response. However, my order had now been processed and shipped. I submitted another Customer Service submission form to see if they could help me. Again, NO response. How unprofessional! I'm really disappointed that nearly a week later I've still been ignored. If anyone reads this it's regarding order # *******.