Sabrina R.

I ordered a custome 14k yellow gold necklace, brushed finish on the name plate. They sent me a gold plated one not brushed. Been going back and forth with this company via text messages and emails. They couldn't see the difference once again I ordered a textured name plate and got a flat plain one. But with all the close up pics I sent they were still unable to see the difference. After weeks of going back and forth with them they finally noticed the difference. Asked me to send the necklace back and they will send me the correct one. After all the back and forth I don't even care for the necklace anymore. I know I lost money, but with their unprofessionalism I gave up...