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Sabrina L.

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Experience: Travel

Member since March 2020

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1 Review by Sabrina

I lost 600.00 because of their horrible customer service! I have been calling for two days day and night. The was suppose to have booked me a new flight with credited flight. They took my money for the room.and rental and failed to approve the flight. They transferred me to some department that was suppose to finalize the flight. I was on hold for 1hour and 10 mins and then the phone dropped! I called back just for the recording ti say due to technically problems we will not be able to take your call. The recording says if your flight is within 72 hours push this. My flight was the next day. I never got through. In the mean time.my room and car rental was booked and confirmed! They took my money and still my flight was not confirmed. When calling the airline they said the agent is the one who needs yo contact them and there was nothing they could do. I couldnt cancel hotel they said the same thing. In the mean time I have a room and a car I cant get too because I dont have a flight! I was not able to get a refund! I lost 600 dollars and i am livid about this!!! On top of that they have some chat customer service that doesnt answer any of your question other than what your itinerary is. I am pissed and I am not a satisfied customer! I want my money back. I am so angry I dont know what to do. I missed my conference in California all because I did not have a flight booked. I lost my money! And I am.PISSED! THEY WILL NOT HEAR THE LAST OF ME... THEY NEED TO HAVE BEEN READY FOR DAYS LIKE THIS... I have yet to get a call back or a response to my emails that was sent out. I will get a claims rolling for a refund! I am a single parent with four children. I dont have $600 to just throw away like that.

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