Be warned - this same person has a website; boots4u
I ordered some Uggs as a Christmas present, and they were too small - because they had them listed as the wrong size on the website
When I tried to get exchange them they said that I should sell them and just purchase another pair!
I have been emailing and they rarely reply, so I just keep emailing
The latest email they told me to be patient and they had sent them and gave mean order number, this was in fact somebody elses order of jerseys being sent to the USA - I live in the UK!
I have made a complaint with econsumer.gov and am awaiting a response
Appalling customer service- DO NOT USE