I am currently a member of MM, and have been off and on for the last 10 years. I have had no problems with the site until now. 2 weeks ago, I was working on my profile when all of a sudden every last one of my photos were deleted... for no reason at all. Of course I was furious. I wrote a scathing complaint and expressed my displeasure. I also asked them is this how you treat someone who has been a loyal member of the site for 10 years? I received a response later that evening by email from their customer support team. They apologized for the inconvenience and asked me to try uploading the deleted photos again, and then support would re-review them and try to approve them for re-upload. Well, I waited for a few days, but finally re-uploaded a few of the deleted photos a couple of days ago. But as I was waiting for their approval of my photos I suddenly got kicked out of my account without warning. So I attempted to log back into my account, but I was unable to do so because it said that my user id/email did not correspond with my password. This made no sense because I had changed absolutely nothing and had been logged into my account earlier that same day. So I tried to reset my password multiple times. Probably over 50 attempts. But when attempting to do so, I would never receive the email containing the password reset link, so I could never reset my password. Again I was furious. So I proceeded to contact customer support again to file a complaint and get assistance with getting back into my account. I also called customer service, but no one would ever answer. So I left them a message with all of the relevant info (name, user id, email, website, complaint, and my contact phone number). I did this twice, but to this day, I have received absolutely no response, by email or by phone. I have continued to attempt re-entry back into my account but it continues to tell me my user id/email and password do not match. In addition, I still have not received any email containing the password re-set link I need to reset my password and regain entry into my account. At this point, I am wondering if my account has been deleted, and if that is the real reason that I am getting no response. The bottom line for me is that if you are truly a reputable site, you would have the decency to respond, to either assist with my complaint, or if you have deleted my account to respond to let me know. To just not respond at all is totally and completely unacceptable, especially to a member who has been loyal to you for over 10 years. My advice to anyone who will listen is DO NOT WASTE YOUR TIME OR YOUR MONEY ON THIS SITE. IF I COULD GIVE A REVIEW OF ZERO STARS, THAT IS THE REVIEW THAT I WOULD GIVE. I can only hope that my profile and pics are not being used to defraud others into joining their site.
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