I think this company has taken into consideration all of the disgruntled concerns from earlier on. I tried them, with the gut instinct that my laptop's issues were revolving around one download error (done by a nanny while I was at work, but nonetheless just one error) and Kelly, my agent who helped me confirmed that it was only one issue. The software for $19.99 removed the problem, and the next scan showed no issues at all after I used the software to remove the program that was infecting my device. She did her job pitching the online technician, and I had to decline but the purpose for which I needed the program was indeed served. I am one of those people who will wait until a brand new product is market tested, tried and refined before I'll touch it with my money though.