I already write them for my lost order. They reply to me that i can track my order buy a link. I know very well that I can follow my package on the site but it tells me for 2 weeks: "This number can't be found at this moment. It's not available in the carrier's system yet. Please check back later."
In addition, only 1 of the two products has been sent. I wish my products before the year 2020. I am patient but my patience has limits. I requested a refund but no response from them.