Sabrina B.

BEWARE small business owners. STAY AWAY from Spectrum. They are the absolute worst. Seriously. Bring out the robots, they at least would get it right the first time. I have spent 37 days trying to stop internet service at my old office. That sounds like it would be simple right? Nope. It has taken HOURS and when I asked for a credit for my time, pain and suffering, they said nope. Now, I realize I can't single handly take down Spectrum so I'm posting to once again say PEOPLE! PLEASE VOTE! These mega corporations need to be broken up. It cannot be that they get to: not do what they are supposed to do, keep raising their rates, and in general acting like, well, no one can touch them.

So PLEASE, VOTE in your interests, not in Corporate America's.

For 25 years I would have said Verizon was THE WORST compnay ever, but Spectrum, you take the cake.

Save yourself. Whatever you think you will gain, trust me, you will lose. The first time I ordered it was GREAT! Then, downhill from there. The occasional wrong item, I didn't bother to report because that could happen. But today? I got a message "your Order has been delivered", except it wasn't here. The "shopper" either stole my groceries or wasn't smart enough to find the correct address. Instacart's answer? They'll give me a $10 credit on my NEXT order. That pissed me off even more. It's a joke, an insult. I ordered around 12:30, my order was supposed to arrive at 2:55 at 3 they said it was here but it wasn't. Now, I have to go out. If you calculate the amount of time it takes to place the order and deal with the shopper "I can't find this", "they don't have that", etc and the time it takes to complain and deal with "customer service", and I still have to go out, it's a no brainer, I've LOST time. Save yourself, seriously. This service is in NO WAY worth the jacked up grocery prices and the delivery fee and the tip, not to mention the frustration. Just go get your stuff yourself.