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Sabrena H.

Contributor Level

Total Points
82

1 Review by Sabrena

  • AT&T

3/22/19

I was contacted by a representative of That Awful Company, one weekend to return to DirectTV. Since I was such a valued customer over 12+ yrs they would give us visa gift card, discounts, etc to leave Dish and come back to their Services. After comparing what we had and the offers we decided to return. However we did let the representative know upfront that we did Not have internet in our home, he stated that would Not be an issue. After installation the DirectTv did not work 100%. We contacted the representative, he was unavailable. Talked with his manager, he told us to call DirectTv. Apparently the wireless boxes needed internet to record shows.
After contacting the 800 number the lady stated she could get us a $30 plan fir wireless internet. No hidden fees, etc. Since we have been through so much. So we accepted.
After a month, we received our 1st bill...$158.37... Due to $30 monthly fee, taxes, equipment fees, etc. I contacted AT&T and explained that was not the agreement and I only want to pay for the amout agrreed on. After several times getting transferred, I was told someone would call me back within a week. (No call) I tried calling back after the week was up, I was transferred multiple times and finally placed in a que where i hung up after 10+ mins. I tried calling to pay the bill which was unrecognizable due to a 12 digit account number, it asks for a 9 digit account number. I received an email a couple weeks last stating the inter had been turned off due to lack of payment.
When I tried contacting AT&T to resolve the issue once again I was transferred multiple times. I was told by Meisha, Tyler, and/or Ely at some point that there is nothing that could be done and/or it was going to be escalated and someone was going to return my call.
Ok, 1 we haven't had internet, 2 didn't want internet, and 3 having to pay more for the internet we had to get to make the tv work tgat we switched to.
After spending hours out of my day getting transferred from department to department no one was willing to help me, or I got sent to tge department that was only open Mon-Fri. 9---6. On March 21,2019 I spoke with Ben in the Loyalty Department, explained everything to him. He mentioned that my bill was so high because we went over our usage by $90. I was confused since its only hookup to the TV, however he mentioned this internet was not one for a home. Ben was confused as to why we were sold a cellphone/hotspot for the home. I asked him since all calls were recorded to please pull the call. After over 2 hours on the phone nothing was taken care of. They did cancel the service, however I still have to pay more than what I was quoted and some. Then Ben proceeded to tell me that I would get another bill.

I trust this is not the way That this Awful Company wishes to conduct business with valued customersI have been with AT&T for many years. I would think AT&T would like to rectify this issue. But was told nope I owes the bill and would get another, RUN DO NOT GET ANY SERVICE OF ANY KIND FROM THIS COMPANY. THEY ARE HORRIBLE!

Yours faithfully,
One Unhappy Client

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