Sabine F.

Great experience from start to finish. Very helpful staff, via Chat and I even got additional pictures via E-Mail.
They had a special an paid for shipping and customs too! I was sceptic because I live in Switzerland but it really worked perfect and I got my bag in less than a week - even though it was over the Christmas holiday season. No additional charges for me at all.
Super service, super bag. Bog thanks to Kalina!

I have choosen a diamond and wanted a very simple setting for a necklace. As the design was not available I have sent pictures of the design I want to Zoara (I had this design done before) and they ensured me that they could do the necklace as I had requested.
Unfortunately I got very disappointed when I received my necklace. It was supposed to be in rose gold but the piece which attached the diamond to the chain was in yellow gold. The setting overall was too bulky and the design didn't match what I had requested at all.
I went to a local jeweler who confirmed that the craftmanship of the necklace was very poor. He also informed me that a completely new setting was required to produce the setting I had requested.
Zoara offered me to send the necklace back so they could try and fix it. However, as I had absolutely no trust in their craftmanship skills anymore (looking at what they produced the first time round) I didn't want to do that.
I did also not get any refund as the necklace was custom made.
I think that ZOARA produces nice jewelry if you order custom - items they have "in their program". However, if you order something actually custom-made you might get very disappointed.