One of a most pathetic freelance site, I have ever experienced.
First time a client call dispute, i provided him all the evidence and they still not ask me anything and decided it in favor of that client and I lost my money.
Second time, client paid me some extra payment mistakenly and he told me about this. I don't have a way to pay back to him, so I ask him to co-ordinate with freelancer support. Freelancer staff never have an idea what to do, so they ask my client to call a dispute and created equal amount of milestone payments as start of this job. I opened dispute and saw that client wanted to pay me 0 euro from 240 euro. Client ask me to accept his offer and I accepted it. After that, I realized it they stole my 240 euro.
Basically, they usually hit freelancers to earn money. Also, whenever you accept a job on Freelancer they deduct project fee from your financial account instantly if client cancel that job you lost your money in that way either.
Stay away from these cheaters! Use Upwork instead, Upwork has a clean way to resolve disputes.