I'm not sure what the below 2 reviews had issues with, but from my experience with reliable paper, I can't say anything but nice things. I have literally placed dozens of orders with them, an average of atleast 1 a month... and had one issue with an item being out of stock. They notified me right away and asked if I wanted to wait for the backorder or if I wanted a refund. All my orders get to me within 1 - 2 days and their shipping charges are cheaper than the other sites I have shopped for similar products. Seems to me like the 2 complaints are from people who think everyone should drop everything and cater to their needs... I deal with whiny brats like that in my industry too, just some people you can never please.