Ryan N.

I booked a ticket to Paris for the summer and had difficulties with Vayama (both rudimentary service issues and customer service promptness) immediately. Vayama took over a week to charge my credit card for the ticket (and didn't respond to my repeated email inquiries about the reason for the delay). Even worse, one month later, they summarily changed my ticket so that I arrived in Toronto two hours after my connecting flight to Paris left. When I complained that they needed to fix this immediately, I received the infuriating PR pabulum that they're not always able to find "good options" as a result of the "rules of the airline." Apparently, the "rules of the airline" make time travel possible as well. I found a ticket (on the same airline on the same day) with less than 30 seconds of work, so this error rises to a level of rank incompetence. Frankly, I think it's tantamount to fraud: if I'd just ignored or not paid attention to the details of the schedule change announcement, Vayama would have stranded me in Toronto (and this is work trip, not some vacation jaunt). The fact that I'm still waiting for a revised e-ticket only further cements their utter lack of not just professionalism, but competence. I really cannot dissuade readers enough: this is a level of fraud and malfeasance that extends beyond the usual cruelty of travel companies and airlines.