RYAN M.

A) Delivery Driver Complaint information
Tracking #1Z2239VW*******541
InfoNotice# **************

B) Undelivered Package

Tracking#1ZA46A72Y*******993

A)
I was to receive a package from Costco via UPS on 6/24/20 before 10:30 am, as the notice stated. I was at my business at 8 am and remained in my office which is 5 ft. From the entry door. At 9:15, after preparing my coffee which the coffee maker is less than 2 ft from the entry door, I checked out the entry door window and to my surprise found a, "Sorry we missed you..." UPS tag. So, I immediately checked my security system footage, and it showed the driver came to my door, checked to see if it is unlocked and then made out a slip and placed it on the door. No Knock on the door nothing. The door has a sign that states, "PLEASE KNOCK." This business is by appointments only under the current covid-19 situation. Find this out and seeing the video footage I was upset. I changed my schedule around just to wait for this package to arrive and your driver didn't even do the basics. Being that I needed this package immediately which is why I paid extra for it to be shipped expressed, I immediately started calling UPS and Costco. I did finally get ahold of someone at UPS after an hour (which is completely unacceptable as well). The lady I spoke with said nothing could be done and the delivery would be tried again tomorrow. I informed her that the driver never even knocked on the door. She basically said too bad.

I contacted Costco and informed them of the situation in which they refunded the delivery amount.

So, I went about my day and was working outside at the same address with my bluetooth headphones on, when at 12:50 pm, I heard a, "Hey!" (pretty loud even with my headphones on). I turned toward the sound and saw an UPS delivery person in which I took off my headphones. Before being able to say everything like "hi", This delivery person Yelled, "WHAT THE HELL IS THE PROBLEM?" I simply requested that he set the package down and go. He again yelled, "WHAT THE HELL IS THE PROBLEM?" OK, so I told him. I told him that I was literally standing on the other side of the entry door at the exact time he was there and he did not knock on the door, and that I even have a sign that requests that. His yelled, " BULL$H[T!" For the second time, I requested that he leave my property. He refused. Which then I informed him that I do have a security system that clearly shows that he did not knock and that I can show it to him if he would like, and that he is currently being video and audio recorded. He grabbed his "Sorry we missed you..." UPS tag and started waving them at me and again yelled, BULL$H[T, YOU GOT ONE OF THESE, DIDN'T YOU?" and I replied, Yes, however that doesn't mean that you knocked which I do believe that is something that you are to do." I then requested that he leave my property for the third time, again he refused. I informed his again that he is currently being video and audio recorded that if he does not leave my property I will call the police for a threatening and intimidating person. He yelled at me, "YOU'RE FU$K[NG BAT$H[T CRAZY!"

By this time my 2 dogs were starting to be worried and my neighbor, who lives behind me came and stood on my property line to get a better view and assist if need be.

I had more than enough of his guys behaviors by this time, and while still keeping my cool, I commanded him to leave my property and I started to go towards him. I was completely prepared to physically remove him from my property if needed as now he is criminally trespassing and has become a threat. As I got right up next to him, he swung out his arms at me then turned around a started walking off my property cussing at me and again yelling that I am fu$k[ng bat$h{t crazy. I did tell him that he is lucky to have left my property because he was about to find out what bat$h{t crazy would have done to you.

I immediately got on my phone and called UPS customer service and filed a complaint with a gentleman that seemed to be concerned about the situation and once he took down the complaint, stated that someone would call that day. On one called then nor has since. I read on UPS that UPS takes complaints very seriously, however I beg to differ.

After this happened and I did not receive a call about the complaint, I decided that I was not going to support a company like this that obviously considers this as acceptable behavior from their drivers. I called Costco and file a complaint and told them that I will never order a delivery from them if they continue to use UPS. I then returned the item and purchased it elsewhere.

I own 4 difference businesses, 2 that do a lot of shipments to clients. I have decided that we will no longer use UPS since I do not want to subject my clients to this way of treatment and do not want my clients to have a bad experience from ordering from one of my companies. I also have contacted all of my suppliers and requested that they do not use UPS for my businesses or I will refuse delivery, every single one agreed to use other carrier services.

B)
UNDELIVERED PACKAGE

Tracking#1ZA46A72Y03...

A package was to be delivered on Wednesday, July 1st, that again never came, and Amazon informed me, via Amazon App, that it is being held at your facility. Once Again, this is a time sensitive package that I paid for it to be delivered on a set day. I have yet to receive it. I will be contacting Amazon and requesting a refund since the complete product and service was never fulfilled, and I will inform them that I will refuse any future package delivered via UPS. I expect that package to be delivered today, July 3,2020 otherwise I will start taking additional actions to inform others of UPS conduct.

This whole situation is extremely unacceptable and you should only expect that my actions are to remove all business with a company like this. I have had to spend 5 hours of my limited time dealing with this and that is beyond unacceptable.