They have no asked me to send in two more "dust" transactions over 2 days to get a refund. AWFUL SERVICE. Over 3 days, and they have not returned my coins they didn't swap and keep asking me to send more "dust" transactions which dwarf the fees. AWFUL.
Dear customer,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Unfortunately, your exchanging process has failed as the deposit has been sent to the wrong network. In cases like this only refund is possible. Dust transaction is necessary to cover the commission for refund transaction in cases when there were no issues on our side. Your refund has been finished successfully and you have got the full amount of coins into your wallet.
We sincerely apologize that you have gone through such inconvenience.