Ryan K.

AVOID these robbing *******@stards.

I have a Dell XPS M1710 with a failed graphics card. I sent the card off to be repaired and they repaired it in a reasonable amount of time (about a week) and sent it back once I'd made a payment to them. The cost was over £100 for the repair and shipping. That was less than 6 weeks ago.

The graphics card has failed already, and when I phoned up UKLaptops, they informed me that the warranty is only 14 days long. They don't make this clear enough on their website as I didn't realise this.

They kindly offered to repair it again for about £50 - to which I replied, "Well what's to stop it failing again in a few weeks, and £150 is about half the cost of a new cheap PC, so I might as well cut my losses now".

I'm very unhappy with the sites warranty policy. Seems like a licence to print money, at the customer's expense. I'm now left £100 out of pocket, and have a laptop that is essentially a very expensive paperweight.

However, their customer service was pleasant, if unhelpful to my plight.

If you use this site, make sure that you're aware that you could well be wasting money on a sub-par repair service. I suppose you may get lucky, but with a 14 day warranty, it seems to me they have no interest in fixing your laptop properly as it will profit them more to get it just about working so they can rob some more cash off you when it inevitably fails again.

Very disappointed, and I won't be using them again. I should have put the money towards a new PC instead.