Ryan C.

I purchased a TV for the Superbowl during their "Superbowl Sale". The TV did not show up before the game. It never arrived at all. Phone conversations with the company provided tracking information that was not valid. I requested a refund in numerous emails and phone conversations. Emails were never responded to. On the phone, they told me that a refund would be issued within 24-48 hrs. This did not happen. I called again and was told that they were not sure what was going on and that they ("Danny") would be emailing there billing department about it. I asked to be included in (CC'd) this email but was told that I could not be. They then told me to request a refund through my credit card company. Weeks later there has not been a refund. I have reported this transaction to my credit card company as fraud and I hope to get my money back. If this is a legitimate business then they are all incompetent.