Ryan C.

So back in May I had purchased a set of Spyder taillights for my 2018 Ram. After one month the passenger side turn signal started not working. I would turn my vehicle on and my dashboard would go off saying the turn signal isn't working, and after 5 or so minutes it would stop. Then the next time I start the vehicle it wouldn't go off. The taillights aren't constantly working and every other day it would be working or not working. I put my factory taillights back on to see if it had been a connector or something with the truck not the taillights and ever since I put the factory ones on they now work. So I call the customer service department of Car.id and I told them the issue and that I just would like my money back because I don't want to put junk back on my truck. And whenever I asked for a refund they will not give me a refund and they just keep saying that I need to get a video of the part not working while I am driving down a road, even though I told them that it isn't consistent and that it just goes off and any time it feels like it. So we talk to a tech support / supervisor he/she ends up saying that they will send out a postage stamp and that the money will be refunded to my account. Well the next day I go to call and give him my card information so that he can go and start the process of refunding the money and now he will not return any phone calls and every time I call back they say he's busy. I talked to 6 different people total who all keep saying a different story and tell me that I cannot get any sort of refund. It hasn't even been a month and a half and they won't even stand behind their products. They told me that the only way to do it is to send the taillights back and whether the manufacturer believes they are bad or not will be if I get my money back or not. They never have any managers there to talk to only "supervisors" who say they will send you to a supervisor ever time they don't want to deal with you. They talked over me every single time I tried explaining the story and never wanted to actually listen to what I had to say because I asked them to relay what I was telling them and they couldn't even tell me the same story I had told them seconds before. If I would've known this is how I would be treated from this company I would've never bought a single item from them and from this point on I will never buy another item from them again. I've already told coworkers and friends of this experience and they say that they will take their business elsewhere where they can get actual customer service and not garbage items sold to them. If I could give this company a negative review I would because that's how terrible their "CUSTOMER SERVICE EXPERTS" have treated me in this process.