On 11/28/2017 we ordered licensing for a 3 year product. After a little over a year (Approx January 2019) the licensing stopped working. I have been asking for a refund or a fix to our problem since March 2019. They have continued to procrastinate the issue and have resulted to just flat out ignoring it. Not only has this cost us $3,942.72 we are losing money and productivity by not having access to these licenses, and further we have to pay other IT people to try and resolve this issue. It is an embarrassment how horribly they have handled this situation. Never do business with this company, unless you want to waste a god awful amount of time speaking to their useless team.