This company is dishonest! They never do what they say. I was told I would not be charged for installation and my bill would be 35 per month for internet! I paid 50 per month and they charged me installation. I had to fight for months before they credit my account but I never paid the rate I was promised when I signed a year contract. Then after a year contract they charged me $80 for 3 days of service, refused to prorate my service, and threatened to send me to collections! They are horrible!