R W.

We went to Silversands a couple of years back. The experience with Bookvip was as smooth as could be and Silversands was a very pleasing experience. This time we booked Krystal Resort Cancun and it's been just one frustration after another. There were numerous calls and emails up until just 3 days before check-in (when I received an "URGENT" email, which turned out to be another request for thw same information). I was getting multiple request for the same information and it got very annoying. And in the end, the so-called "free" vacation I was "awarded" cost me in excess of $500 (not bad, if you ignore that it was supposed to be FREE). I think we're done with bookvip. I'd like to purchase a timeshare, but there has to be a better way of finding one.

They received my tapes and did nothing for more than 2 weeks. When I questioned customer service about it, I got some nonsense about how they had to secure (?) my tapes. When I complained about the fact that they were taking too long to even process my tapes, the response was to say "we clearly state it could take so many (don't remember the number) of weeks to process your order'. Well, it's the LAST time ScanDigital gets any business from me. And for all the time they took, the finished product was NOTHING special. Next time I'll use Southtree!