I had called up to book a Double room at Hotel Kings Court U Obecnigi Domu 3, Prague 110 00 Czech Republic from 05th August 2019 to 10th August 2019. The advisor was requested that I need a room with a shower cubicle/ walk in shower.
The advisor did not understand properly what I was asking for and booked a room with a disabled toilet and send the confirmation to me with the same.
I called up ebookers again to explain as to what has happened. The lady on the phone said not to worry and the desired will be done.
I received an email saying that the room should be with a shower cubicle/ walk in shower.
When I reached the hotel I was told that they have no information or emil about the room with a normal shower cubicle/ walk in shower.
The room given to me was for disabled people. The toilet seat was so high that one had to stand to use it. The wash basin was so low that I hurt my back using it for five days. She told me that they will try to shift me the next morning. As it was past midnight I took up the room.
The next morning I tried my best to change my room but was unsuccessful. The manager could not see me for five days. Whenever I asked for him was told that he has left for the day.
I will never book with you again as they do not understand what is a person trying to communicate.
Obviously, the people who are on the phone their first language is not English.
So, even though they try to speak with a slang but they do not understand what is being conveyed.