Ruwan S.’s Reviews of Eyebuydirect & more

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Sunglasses

“Poor quality, and they do not honor their warranty”

6/26/17

I purchased the "Plateau" metal frames 3 weeks ago, and a screw has already fallen out, along with one of the nosepieces. I tried picking up a replacement screw from the drugstore, but the standard screws are the wrong diameter to fit this frame. When I submitted the problem to support I received the following response:
"Welcome to EyeBuyDirect and thank you for contacting us. We apologize for the inconvenience. We would like to inform you that we do not have available screw for your frame. We suggest to check your local eye store if they can provide for you."

So bottom line, the frames are cheap, will fall apart within a month, and they will not attempt to help you when they do. Be warned.

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Leo L. – Eyebuydirect Rep Over a year old

Hello Ruwan,

Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers.

We will be glad to help you to send the screws for you eyeglasses or possible that we can replace the whole eyeglasses if it is still available.

You may provide the order number or details of the order for us to help you further.

You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.

Thank you.