Ruttuja C.

This Rakhi FNP made sure that I was heartbroken with their service. Not only did they deliver Rakhi on the wrong day ( had selected the option of 2 nd August - delivered on 28 July), with a wrong Rakhi ( of their own choice) and the most outrageous part is fungus infested sweet ( which was again the one which I had not selected). When I raised the query - they closed it on their own without resolving it. When I called customer care they defended themselves saying Rakhi delivered early due to COVID pandemic ( understandable - but then they shouldn't mention it on their website if we wanted it delivered on a particular date); Rakhi was replaced because they didn't have the one I selected in stock ( they didn't even think it necessary to inform me regarding this- whether I want to choose another Rakhi or cancel my order neither was it seen anywhere on their website that they will be replacing the Rakhi as per their convenience); wrong sweet and infested with fungus( no answer for this). They promised to get back to me in 2 hours time after discussing with their senior which they never did. Only a mail saying sorry. How does that ever make up for a spoilt Rakshabandhan? Only a sister will know what efforts are put in by her for her brother to select the best possible Rakhi and gifts but FNP thinks all of that can be taken care of by a Sorry; closing the query on their own and not returning calls. How good a company is - is shown by the way they handle themselves in a crisis situation. It takes the best to give the best. But FNP couldn't stand up to it. Very much disappointed and heartbroken. Not to mention the helplessness of this all. FNP has lost a customer. That's for sure.